04 - 06 June, 2019


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Join the leading international AI & RPA practitioners in Berlin between 04 - 06, June 2018 for the 4th AI&RPA World Summit, to discuss opportunities for robotics and how to scale-up RPA. Gain ins ...

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What to look for in Robotic Process Automation Technology

The objective of this article is to provide a view of robotic software technology grounded in historical context, and framed to support a useful evaluation of upcoming innovations. Find out more by downloading the article here!

6 Predictions around Service Delivery Automation

Service Delivery Automation (SDA) is a hot topic today, offering significant potential value in terms of inorganic cost reduction and speedy implementation with low risk. As a consequence, many market participants, whether enterprises or business process service providers, are exploring the opportunities. However, the burgeoning SDA market includes technologies that...

Hardly a Human in Sight

The latest Robotic Process Automation or Artificial Intelligence technology offers automated processing at the user-interface level that mimics the work done by human employees. The roots of ‘next generation’ transformation are already taking hold in forward-thinking organizations such as Barclays, Cargill and others. Which are the factors that make the...

How Organisations Can Embrace Automation

This article by Leslie Willcocks seeks to answer the question "Why robots may not be taking your job - at least, not in the next 10 years".

What to look out for in RPA implementation

Ideally from the start, organizations need to take a holistic approach in setting up a strong platform to leverage the benefits of RPA across the enterprise. Find out what to look out for in RPA implementation and where you need to pay special attention in this exclusive article from SSON.

5 Reasons You Cannot Wait Any Longer to Add RPA to Your Finance Operations

A key driver for today’s Finance leaders is the need to get more out of the workforce – and the ability to empower staff through technology has never been greater than today. Find out more in this SSON article here:

Q&A with Dominik Jaskulski from Lufthansa GBS

How will RPA change the work at Lufthansa GBS? What are the effects on the employees? Which pilots have you used so far to implement RPA and how did you choose the processes? What kind of challenges are you facing at the pilot phase and what efforts do make to...

Exclusive article: AI Opportunities & Growth through Automated Services

Barbara Hodge, editor at the Shared Services and Outsourcing Network, explains why keeping open mind for AI is important, what the greatest opportunities are from the implementation of AI, and how organizations can grow and benefit from automated services in this exclusive article.

Cognitive Automation Program Management at Zurich Insurance Company

Gero Gunkel, Cognitive Automation Program Manager at Zurich Insurance Company, speaks about the implementation of Artificial Intelligence technology and what difficulties have come along. You can read the complete interview for free here:

Risk Intelligent RPA

Trintech, Inc. presentation on “Moving from Continuous Accounting to Risk Intelligent RPA”

Why Robotics is Still a Key Performance Driver – But Today the Focus is on Services Delivery

For German corporations, lessons from the factory floor are suddenly being leveraged in business processing. Find our more in this exclusive article by Barbara Hodge, Global Editor, Shared Services and Outsourcing Network, here for free:

Interview with Automation and Robotic Specialist at ThyssenKrupp Group Services

Interview with Tomasz Mituta, Automation and Robotic Specialist at ThyssenKrupp Group Services Gdańsk Sp. z o.o.

Download the registrationform

Profit from our exclusive speaker discount: Download the registration form here, send it back and get 10% off your conference ticket!

RPA - Five Key Trends

To get a better idea of the RPA landscape, we surveyed our audience of senior shared services professionals to see how their companies are approaching automation. In this article you'll find the five most important trends that came out of that data.

Why does Intelligent Automation matter right now?

Time to explore hands-on solutions and to reach the next cost-saving level: SSON is sharing an exclusive article, that answers all important questions. Read more here.

Presentation "Robotics in Finance" by Project Manager at Allianz

Is there potential for robotics in finance and accounting? How long are implementation cycles compared to classic IT-projects?Find answers to these questions, among many others, in the presentation "Robotics in Finance" by Michael Rode, Project Manager at Allianz, that you read here for free:

The move from tactical RPA to digital enablement

Unlocking intelligent automation success is about managing expectations and understanding which phase of maturity you're working towards. Read in this article by virtual operations' executive chairman, Nick Andrews, details about the automation maturity stages, and how to best manage your expectations:

AI based automation for IT Service Operation

How to train the robot? What are Knowledge Items? What are the results? Continental IT started with a proof of concept for AI based automation the journey to the AI ready enterprise. Find out more in this presentation by Mr. Hassmann, Automation Expert, and Mr. Lindner, Service Management Strategist:

Advisory Board Interviews | eBook Part 1

Read the advisory board interviews with Sebastian Zeiss, VP Lean Management Competence Center at Deutsche Telekom and Tobias Unger, Head of Innovation, Digitalization and Benchmarking at Siemens Shared Services Deutsche Telekom. Download the expert interview eBook part one here for free: 

Advisory Board Interviews | eBook Part 2

Read the advisory board interviews with Ricardo Badillo, Director, Business Process Management and Automation at Western Union and Jan Gabriel, Director Bosch Shared Services at Bosch Service Solutions. Download the expert interview eBook part two here for free:

Establishing a RPA CoE by Siemens

The presentation "Establishing a RPA Center of Excellence by Siemens" from Natalia Westhäuser and Tobias Unger shows, how the Siemens Shared Services are organized, why Siemens opted for a RPA CoE, and what the critical success factors are, that they identified. Read the full presentation here for free:

Advisory Board Interviews 2018

Read the advisory board interviews withSebastian Zeiss, VP Lean Management Competence Center at Deutsche TelekomTobias Unger, Head of Innovation, Digitalization & Benchmarking at Siemens Shared Services Deutsche TelekomRicardo Badillo, Director Business Process Management and Automation at Western UnionJan Gabriel, Director Bosch Shared Services at Bosch Service SolutionsDownload the complete expert...

The New Science Fiction World of the Future

Change is on the horizon and will directly impact production, profitability, and labour in ways that we are not yet able to foresee. As the technological landscape continues to expand, organisations are finding they are forced to adapt.  Gain insight and learn more about the factors affecting risk reduction and...

Starting on Your IA Journey - What You Should Know

Read in this exclusive SSON Analytics Report 6 key useful tips while embarking on your IA journey:What are the benefits of IA and how is it evolving within support services?Getting started with IA: Timeframe for initial implementation and IA modelsHow to choose your IA tools and tips for getting started with...

From RPA to Intelligent Automation- How to launch IA

Farsighted companies are already recognizing the convergence of digital, intelligent process automation, analytics, machine learning and AI into new organizational models which exponentially leverage these capabilities. But the question remains, how and where to start? Find out in this exclusive article by Barbara Hodge, from the SSO Network here:

Expert Interviews on RPA 2018

Read the expert interviews on RPA with Leslie Willcocks, Professor at London School of Economics & Political Science, Natalia Westhäuser, Head of Business Process & Robotics Automationat Siemens AG, and Tobias Sebastian Unger, Head of Innovation, Digitalization and Benchmarking at Siemens Shared Services, here for free:

AI and RPA Finance eBook 2018

This exclusive eBook by SSON includes six articles and four expert interviews with Andrzej Kinastowski from Lufthansa, Niclas Sjöswärd from Getinge, Ricardo Badillo from Western Union, and Tuomo Sievilä from Nordea Bank. Download the complete eBook here for free:

Robotics in-house at IKEA HR Service Center

This presentation by Hans Wirblad Kastman, Project Leader for Robotics in-house at IKEA, covers the following topics, among many others:Robotics StrategiesWhy Robotic Process AutomationHow to choose processesChange ManagementCurrent projectsLessons learnedDownload the complete presentation here for free:

How to Robotize Finance Step-by-Step

This article by Barbara Hodge from SSON, explains how to robotize finance operations, and answers the following questions:What is the ‚best‘ approach to apply RPA to your finance services?Do you start with a limited part of a process and then scale up?Or should you leverage the full capability of cognizant, machine...

AI and RPA eBook by SSON

This exclusive eBook by SSON includes 5 articles and 4 expert interviews with Andrzej Kinastowski from Lufthansa; Niclas Sjöswärd from Getinge; Ricardo Badillo from Western Union; and Tuomo Sievilä from Nordea Bank. Download the complete eBook here for free:

Sponsorship enquiry

Sponsorship Portfolio

Download the AI & Robotic Process Automation World Summit Sponsorship Prospectus to find out how you can benefit from our curated expert platform.Inside you'll learn:Event at a glance: About the event, Key topic areas, Presenters this yearWhat our end-users and vendor attendees say about our AI & RPA event seriesWhy...