Service Delivery Automation (SDA) is a hot topic today, offering significant potential value in terms of inorganic cost reduction and speedy implementation with low risk. As a consequence, many market participants, whether enterprises or business process service providers, are exploring the opportunities. However, the burgeoning SDA market includes technologies that are still relatively unknown to many potential buyers in terms of solution features, deployment models, supporting frameworks, and commercial aspects. Recent Everest Group research brings some clarity to the market, and offers an evaluation of technology and vendors. Download this article on the 6 predictions around Service Delivery Automation.
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