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What to look for in Robotic Process Automation Technology

What to look for in Robotic Process Automation Technology

The objective of this article is to provide a view of robotic software technology grounded in historical context, and framed to support a useful evaluation of upcoming innovations. Find out more by downloading the article here!
6 Predictions around Service Delivery Automation

6 Predictions around Service Delivery Automation

Service Delivery Automation (SDA) is a hot topic today, offering significant potential value in terms of inorganic cost reduction and speedy implementation with low risk. As a consequence, many market participants, whether enterprises or business process service providers, are exploring the opportunities. However, the burgeoning SDA market includes technologies that are still relatively unknown to many potential buyers in terms of solution features, deployment models, supporting frameworks, and commercial aspects. Recent Everest Group research brings some clarity to the market, and offers an evaluation of technology and vendors. Download this article on the 6 predictions around Service Delivery Automation.
Hardly a Human in Sight

Hardly a Human in Sight

The latest Robotic Process Automation or Artificial Intelligence technology offers automated processing at the user-interface level that mimics the work done by human employees. The roots of ‘next generation’ transformation are already taking hold in forward-thinking organizations such as Barclays, Cargill and others.

Which are the factors that make the difference in these companies? Find out the answers in the article.

How Organisations Can Embrace Automation

How Organisations Can Embrace Automation

This article by Leslie Willcocks seeks to answer the question "Why robots may not be taking your job - at least, not in the next 10 years".

What to look out for in RPA implementation

What to look out for in RPA implementation

Ideally from the start, organizations need to take a holistic approach in setting up a strong platform to leverage the benefits of RPA across the enterprise. Find out what to look out for in RPA implementation and where you need to pay special attention in this exclusive article from SSON.
5 Reasons You Cannot Wait Any Longer to Add RPA to Your Finance Operations

5 Reasons You Cannot Wait Any Longer to Add RPA to Your Finance Operations

A key driver for today’s Finance leaders is the need to get more out of the workforce – and the ability to empower staff through technology has never been greater than today. Find out more in this SSON article here:

Q&A with Dominik Jaskulski from Lufthansa GBS

Q&A with Dominik Jaskulski from Lufthansa GBS

How will RPA change the work at Lufthansa GBS? What are the effects on the employees? Which pilots have you used so far to implement RPA and how did you choose the processes? What kind of challenges are you facing at the pilot phase and what efforts do make to overcome them? Read the answers, in this Q&A with Dominik Jaskulski, Process Automation Manager at Lufthansa Global Business Services, here for free:

Exclusive article: AI Opportunities & Growth through Automated Services

Exclusive article: AI Opportunities & Growth through Automated Services

Barbara Hodge, editor at the Shared Services and Outsourcing Network, explains why keeping open mind for AI is important, what the greatest opportunities are from the implementation of AI, and how organizations can grow and benefit from automated services in this exclusive article.
Cognitive Automation Program Management at Zurich Insurance Company

Cognitive Automation Program Management at Zurich Insurance Company

Gero Gunkel, Cognitive Automation Program Manager at Zurich Insurance Company, speaks about the implementation of Artificial Intelligence technology and what difficulties have come along. You can read the complete interview for free here:
Risk Intelligent RPA

Risk Intelligent RPA

Trintech, Inc. presentation on “Moving from Continuous Accounting to Risk Intelligent RPA”

Why Robotics is Still a Key Performance Driver – But Today the Focus is on Services Delivery

Why Robotics is Still a Key Performance Driver – But Today the Focus is on Services Delivery

For German corporations, lessons from the factory floor are suddenly being leveraged in business processing. Find our more in this exclusive article by Barbara Hodge, Global Editor, Shared Services and Outsourcing Network, here for free:

Interview with Automation and Robotic Specialist at ThyssenKrupp Group Services

Interview with Automation and Robotic Specialist at ThyssenKrupp Group Services

Interview with Tomasz Mituta, Automation and Robotic Specialist at ThyssenKrupp Group Services Gdańsk Sp. z o.o.

Download the registrationform

Download the registrationform

Profit from our exclusive speaker discount: Download the registration form here, send it back and get 10% off your conference ticket!

RPA - Five Key Trends

RPA - Five Key Trends

To get a better idea of the RPA landscape, we surveyed our audience of senior shared services professionals to see how their companies are approaching automation. In this article you'll find the five most important trends that came out of that data.
Why does Intelligent Automation matter right now?

Why does Intelligent Automation matter right now?

Time to explore hands-on solutions and to reach the next cost-saving level: SSON is sharing an exclusive article, that answers all important questions. Read more here.

Presentation "Robotics in Finance" by Project Manager at Allianz

Presentation "Robotics in Finance" by Project Manager at Allianz

Is there potential for robotics in finance and accounting? How long are implementation cycles compared to classic IT-projects?

Find answers to these questions, among many others, in the presentation "Robotics in Finance" by Michael Rode, Project Manager at Allianz, that you read here for free:

The move from tactical RPA to digital enablement

The move from tactical RPA to digital enablement

Unlocking intelligent automation success is about managing expectations and understanding which phase of maturity you're working towards. Read in this article by virtual operations' executive chairman, Nick Andrews, details about the automation maturity stages, and how to best manage your expectations:

AI based automation for IT Service Operation

AI based automation for IT Service Operation

How to train the robot? What are Knowledge Items? What are the results? Continental IT started with a proof of concept for AI based automation the journey to the AI ready enterprise. Find out more in this presentation by Mr. HassmannAutomation Expert, and Mr. Lindner, Service Management Strategist:

Advisory Board Interviews | eBook Part 1

Advisory Board Interviews | eBook Part 1

Read the advisory board interviews with Sebastian ZeissVP Lean Management Competence Center at Deutsche Telekom and Tobias UngerHead of Innovation, Digitalization and Benchmarking at Siemens Shared Services Deutsche Telekom. Download the expert interview eBook part one here for free: 

Advisory Board Interviews | eBook Part 2

Advisory Board Interviews | eBook Part 2

Read the advisory board interviews with Ricardo Badillo, Director, Business Process Management and Automation at Western Union and Jan Gabriel, Director Bosch Shared Services at Bosch Service Solutions. Download the expert interview eBook part two here for free:

Establishing a RPA CoE by Siemens

Establishing a RPA CoE by Siemens

The presentation "Establishing a RPA Center of Excellence by Siemens" from Natalia Westhäuser and Tobias Unger shows, how the Siemens Shared Services are organized, why Siemens opted for a RPA CoE, and what the critical success factors are, that they identified. Read the full presentation here for free:

Advisory Board Interviews 2018

Advisory Board Interviews 2018

Read the advisory board interviews with

  • Sebastian Zeiss, VP Lean Management Competence Center at Deutsche Telekom
  • Tobias Unger, Head of Innovation, Digitalization & Benchmarking at Siemens Shared Services Deutsche Telekom
  • Ricardo Badillo, Director Business Process Management and Automation at Western Union
  • Jan Gabriel, Director Bosch Shared Services at Bosch Service Solutions

Download the complete expert interview eBook here for free:

The New Science Fiction World of the Future

The New Science Fiction World of the Future

Change is on the horizon and will directly impact production, profitability, and labour in ways that we are not yet able to foresee. As the technological landscape continues to expand, organisations are finding they are forced to adapt. 

Gain insight and learn more about the factors affecting risk reduction and critical system safety by reading SSON’s free report here:

Starting on Your IA Journey - What You Should Know

Starting on Your IA Journey - What You Should Know

Read in this exclusive SSON Analytics Report 6 key useful tips while embarking on your IA journey:

  • What are the benefits of IA and how is it evolving within support services?
  • Getting started with IA: Timeframe for initial implementation and IA models
  • How to choose your IA tools and tips for getting started with IA
  • Comparing the 4 models for IA implementation: What are the pros and cons?
  • Where to implement the first robot and what is the automation potential of IA?
  • What are the main challenges when implementing IA and how does the business case stack up to reality?

From RPA to Intelligent Automation- How to launch IA

From RPA to Intelligent Automation- How to launch IA

Farsighted companies are already recognizing the convergence of digital, intelligent process automation, analytics, machine learning and AI into new organizational models which exponentially leverage these capabilities. But the question remains, how and where to start? 

Find out in this exclusive article by Barbara Hodge, from the SSO Network here:


Expert Interviews on RPA 2018

Expert Interviews on RPA 2018

Read the expert interviews on RPA with Leslie Willcocks, Professor at London School of Economics & Political Science, Natalia Westhäuser, Head of Business Process & Robotics Automationat Siemens AG, and Tobias Sebastian Unger, Head of Innovation, Digitalization and Benchmarking at Siemens Shared Services, here for free:


AI and RPA Finance eBook 2018

AI and RPA Finance eBook 2018

This exclusive eBook by SSON includes six articles and four expert interviews with Andrzej Kinastowski from Lufthansa, Niclas Sjöswärd from Getinge, Ricardo Badillo from Western Union, and Tuomo Sievilä from Nordea Bank. Download the complete eBook here for free:

Robotics in-house at IKEA HR Service Center

Robotics in-house at IKEA HR Service Center

This presentation by Hans Wirblad Kastman, Project Leader for Robotics in-house at IKEA, covers the following topics, among many others:

  • Robotics Strategies
  • Why Robotic Process Automation
  • How to choose processes
  • Change Management
  • Current projects
  • Lessons learned

Download the complete presentation here for free:

How to Robotize Finance Step-by-Step

How to Robotize Finance Step-by-Step

This article by Barbara Hodge from SSON, explains how to robotize finance operations, and answers the following questions:

  • What is the ‚best‘ approach to apply RPA to your finance services?
  • Do you start with a limited part of a process and then scale up?
  • Or should you leverage the full capability of cognizant, machine learning and AI?

Read the complete article here for free:

AI and RPA eBook by SSON

AI and RPA eBook by SSON

This exclusive eBook by SSON includes 5 articles and 4 expert interviews with Andrzej Kinastowski from Lufthansa; Niclas Sjöswärd from Getinge; Ricardo Badillo from Western Union; and Tuomo Sievilä from Nordea Bank. Download the complete eBook here for free: