Learn from Raiffeisenbank's Dmitry Dmitriev, Head of LEAN, Process & Organization Management, by downloading his presentation here for free. In his presention Mr. Dmitriev answers questions about Automation CoE Governance and addresses a range of related topics.
What discovery activities covered both top-down estimates and detailed bottom-up analysis?
OCR as a next tool in the box?
How did they backlog and keep new ideas flowing thorugh the pipeline?
How CX was improved?
What RPA opportunites are beyound FTE costs?
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