8:00 AM - 8:45 AM Registration and welcome coffee

8:00 AM - 8:45 AM Who-is-Who Wall

Discover who else is participating in the conference. The matchmaking picture
wall will help you identify who you want to meet at the conference.
In cooperation with Fujifilm

8:45 AM - 9:00 AM Welcoming introduction by Cécile Bonneton, Conference Producer, IQPC

Break the ice and introduce yourself to the industry professionals experts sitting
next to you in this organized five minute session

9:00 AM - 9:15 AM Opening remarks by the summit Chairman Sebastian Zeiss

Sebastian Zeiss , VP Automation & Department Development, Deutsche Telekom


Sebastian Zeiss

VP Automation & Department Development
Deutsche Telekom

AI & RPA: Real benefits and strategies

9:15 AM - 9:45 AM KEYNOTE I Benefits of our RPA CoE at Western Union – By 2017 Q2, 35 bots implemented, 15 processes robotized, 60 FTE, saved and positive impact on employee engagement

Ricardo Badillo, Director, Business Process Management and Automation, Western Union
  • Our implementation strategy
  • The crucial role of our board and business stakeholders
  • Fact check: Real RoI – Surprises on the road?
  • Benefits of automation: Way more than just cost savings – Quality, agility,employee engagement
  • Where we are heading at for the future: benefits awaited


Ricardo Badillo

Director, Business Process Management and Automation
Western Union

9:45 AM - 10:05 AM RPA & AI – The goal and undoing of Shared Services

Andrzej Kinastowski, Operations Delivery Startegist, Lufthansa Global Business Services
  • A real game changer: new tasks, high benefits, and the possible timeline to get there
  • What can robots do, and what will they be able to do in the future?
  • Change the way you think about your workforce – Organize awareness now
  • Automation Power: From finance, HR, procurement… to the core of the business?
  • Homework: Does SSC market have a future?


Andrzej Kinastowski

Operations Delivery Startegist
Lufthansa Global Business Services

10:05 AM - 10:25 AM 250 bots at Vodafone by the end of 2017 – Our digital RPA & AI vision and strategy

Salvatore Russo, Head of Strategy and Engagement, Vodafone Olesea Ivan, Delivery and transformation Manager, Vodafone
  • Establishing level 2 and developing level 3 robotics in our two digital CoEs
  • AI at Vodafone – use cases
  • Fact checker RPA & AI benefits: RoI, and more
  • Our next steps and current trends which will play a bigger role in the future


Salvatore Russo

Head of Strategy and Engagement

Olesea Ivan

Delivery and transformation Manager

10:25 AM - 10:55 AM Match and Win

Identify your group while at the same time getting to know many of your peers
in a short amount of time.

10:55 AM - 11:25 AM Refreshment break and networking

Our keynote panelists will discuss the following topics :
  • Operating models: Where should the automation division sit in the organization?
  • Center of Excellence: Definition of governance in relation to a global CoE structure
  • Who should trigger the robotics activity to foster continuous process improvement?
  • Founding automation: Splitting the costs vs. allocating an independent budget


Ricardo Badillo

Director, Business Process Management and Automation
Western Union

Stefan Wenzel

Head of Center of Digitization - Finance Operations
Deutsche Post AG

Natalia Westhäuser

Head of CoE BPM Robotics
Siemens AG

Christian Schmidtchen

Head of Digital Assistance & Innovation
Telefónica Germany

Guy Kirkwood

Chief Operating Officer

Markus Duus

General Manager
Service Trace GmbH Germany

Luis Pavez

Head of Quality Improvement ITO Global & Quality Officer ITO
T-Systems International

Deep diving RPA use cases: Finance, Accounting, HR, Customer Services and beyond


12:40 PM - 1:10 PM The pain of manual processes and the gain of using Robotics Process Automation

Henrik Olsen, Head of Business Architecture, DSV
  • The pain of manual processes and how to know where/how to start
  • Using Robotics Process Automation to start gaining efficiency, cost reduction at the back office and increased quality in the front office
  • What we have done in DSV and where, and what comes next

Henrik Olsen

Head of Business Architecture

1:10 PM - 1:30 PM Robots in Finance – Robotization in Accounting at Allianz Germany

Michael Rode, Project Manager Robotics, Allianz Deutschland AG
  • Identification of robotics potential in accounting
  • Project approach, experiences and lessons learnt
  • How are we planning to continue our journey?


Michael Rode

Project Manager Robotics
Allianz Deutschland AG

1:30 PM - 1:50 PM Bringing Robotics to IKEA HR in Sweden

Hans Wirblad Kastman, Project Manager RPA, IKEA AB
  • Why
  • Challenges along the road
  • Benefits
  • Future possibilities


Hans Wirblad Kastman

Project Manager RPA

  • Better, faster, cheaper – Optimizing customer service with RPA
  • RPA as innovation enabler – How RPA can help to foster digitization
  • Agent - Robot Interaction – Getting the best of both worlds


Sebastian Zeiss

VP Automation & Department Development
Deutsche Telekom

1:10 PM - 1:30 PM RPA – Not just a back office tool

Martin Ruane, Programme Director, ENGIE
  • ENGIE Case Study – The RPA Journey
  • Incubation stage
  • Developing a centre of excellence
  • Industrialisation of processes


Martin Ruane

Programme Director
  • Getinge shared services as a first step for one Getinge strategy
  • Kpi as tool for captive off shared service center reporting
  • Automatization of kpi as a respond for standardization needs
  • Process of automatization kpi in getinge shared service
  • Good practice in terms of kpi automatizations
  • Rpa project in getinge shared service – pros & cons and
  • lessons learnt


Dagmara Jaroszewicz

Local Head of Robotics
Getinge Shared Services

Robert Golnik

Service Delivery Specialist
Getinge Shared Services

1:50 PM - 3:20 PM Networking Luncheon

1:50 PM - 3:20 PM You want to get started with RPA? Get your free RPA feasibility check from Another Monday (formely Bluepond International) here at the conference

Enhancing automation with cognitive technologies

3:20 PM - 3:50 PM Creating MVP for chat bots – Lessons Learned

Pavel Gimelberg, Agile and RPA Capability Manager,
  • What business benefits of using chatbots and machine vision might be achieved
  • What types of chatbots and machine vision are in the market
  • What were our pitfalls on the automation journey
  • Achieved results so far


Pavel Gimelberg

Agile and RPA Capability Manager

3:50 PM - 4:20 PM Artificial Intelligence supporting Chat bots at Solvay. First assessment on a quick PoC for internal HR-eServcies

  • What the needs are?
  • Vendors selection: Why we decided to work with a start up?
  • Fact checker: How much time and effort it really takes to train the bot?
  • How relevant chat bot is?
  • Benefits so far, user acceptance

Masterclass I Per invitation only

Redwood RoboticsTM delivers the robotic know-how and frameworks for accelerated transformation of your finance department.
Join Allianz and Redwood experts to learn a refreshingly better approach to robotics for the back office with RoboFinance© that:

  • Eliminates the need for costly script development and maintenance, improving the Total Experience of Ownership
  • Delivers the deepest and widest level of robotic process automation, based on unrivalled robotic libraries of best practices.
  • Eliminates 80 to 100% of human tasks in back office processes!

In this informative session, deep dive into Allianz’s robotic project, their Centre of Excellence operations, the results and lessons learned.

Volker Merkel

Director of Finance Transformation

Michael Rode

Project Manager Robotics
Allianz Deutschland AG

Andreas Biehler

Director Finance Transformation
Redwood Systems

4:20 PM - 4:50 PM Refreshment break and networking

  • Automation potentials in IT @ Continental
  • Scope, details and results of piloting project
  • Project lessons learned
  • Organizational challenges


Stefan Hassmann

Service Owner IT Service Management
Continental AG

Oliver Lindner

IT Service Management Strategist Corporate IT Infrastructure Strategy & Security
Continental Automotive

5:10 PM - 5:20 PM Closing remarks by the summit chairman Sebastian Zeiss

Sebastian Zeiss , VP Automation & Department Development, Deutsche Telekom

Sebastian Zeiss

VP Automation & Department Development
Deutsche Telekom

Informal evening get together

  • Fast prototyping approach crucial to overcome uncertainty about technology maturity and ensure full mgmt. buy-in in short time period
  • Multiple vendor strategy recommended to ensure best possible deal and to maximize insights from technology exploration
  • Focus of activities should be on the automatic analysis and processing of text, given high maturity of today’s NLP solution and best return on investment
  • 1-2 short Zurich cases will be presented

Gero Gunkel

Cognitive Automation Program Manager
Zurich Insurance

Philipp Taha

Project Manager - Business development for international operations
Zurich Insurance Company Ltd


Jaakko Lehtinen, Head of Technology and Automation, OpusCapita

Jaakko Lehtinen

Head of Technology and Automation

7:00 PM - 10:00 PM relaxing BBQ

To round off the first conference day, join us for a relaxing BBQ in this small piece of nature directly in the city, located next to a lovely little lake. This is an excellent opportunity for you to meet the other attendees and make new business contacts, over delicious food and drinks.
Bus shuttle from Nikko Hotel to the BBQ location and back.