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SECOND MAIN CONFERENCE DAY I 28th JUNE 2017

8:30 AM - 9:00 AM Welcome coffee

9:00 AM - 9:15 AM Opening remarks by the conference Chairman Sebastian Zeiss

Sebastian Zeiss , VP Automation & Department Development, Deutsche Telekom

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Sebastian Zeiss

VP Automation & Department Development
Deutsche Telekom

9:15 AM - 9:45 AM KEYNOTE I Industrialization of automation across the business

Sumeet Pathak, Head Smart Automation, Société Générale
  • Success is linked to the right change management
  • Human challenges
  • Engaging and educating the business stake holders with robotics
  • Technical Challenges

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Sumeet Pathak

Head Smart Automation
Société Générale

9:45 AM - 10:05 AM Framework for identifying AI & RPA opportunities in the business

Pavel Gimelberg, Agile and RPA Capability Manager,
How to quickly identify top processes for automation
How to categorise the processes using the framework
What tools can be used for automation of the processes
What tactics apply to the processes to make them feasible for automation
How to create a feasible pipeline of work in 90 minutes

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Pavel Gimelberg

Agile and RPA Capability Manager

RPA action plan bringing you to the next step of your automation journey

A BEGINNER GUIDE TO RPA

10:05 AM - 10:25 AM Combining RPA with Desktop Automations for success of Lufthansa GBS

Dominik Jaskulski, Process Automation Manager, Lufthansa Global Business Services Sp. z o.o.
  • Lufthansa way of automating processes
  • How using multiple pilots we started with RPA
  • Biggest obstacles during implementation of RPA in Lufthansa GBS
  • How RPA and process automation might change

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Dominik Jaskulski

Process Automation Manager
Lufthansa Global Business Services Sp. z o.o.

10:25 AM - 10:55 AM Morning break und breakfast

10:55 AM - 11:15 AM Building a strong RPA awareness and engaging business stakeholders

Dmitry Popov, Head of Service Management, MANN+HUMMEL Service s.r.o.
  • First experience with RPA: RPA framework, projects and suitabiliy
  • Communication strategy: Spreading the RPA idea intern in the company
  • Where are we now

Dmitry Popov

Head of Service Management
MANN+HUMMEL Service s.r.o.
  • Developing a cross functional RPA excellence strategy and a roll-out plan
  • Enhancing RPA, BPM, and ERP: Layer strategy
  • RPA projects selection process
  • Best practices - Tracking
  • Effective governance practice over RPA projects

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Natalia Westhäuser

Head of CoE BPM Robotics
Siemens AG
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Tobias Sebastian Unger

Head of Strategy Finance Shared Services
Siemens AG
EXPERT SESSIONS: DEPLOYING AUTOMATION

10:05 AM - 10:25 AM Building a Center of Excellence to scale RPA – a detailed look

Stefan Wenzel, Head of Center of Digitization - Finance Operations, Deutsche Post AG
  • Getting executive sponsorship – how to conduct a potential analysis & RPA business case within limited time
  • Define CoE scope and organizational embedment
  • Create your CoE organization – suggested roles & responsibilities
  • Design your CoE services & RPA design approach DP DHL’s virtual workforce operating model

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Stefan Wenzel

Head of Center of Digitization - Finance Operations
Deutsche Post AG

10:25 AM - 10:55 AM Morning break und breakfast

10:55 AM - 11:15 AM Accelerating the integration of Robotics and AI in ING

Vinoth Raman, Robotics & AI Lead, ING Bank
  • How ING is scaling the implementation of RPA
  • ING’s operating model
  • Experimentations with artificial intelligence

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Vinoth Raman

Robotics & AI Lead
ING Bank

11:15 AM - 11:35 AM Value added services through RPA and new tasks for users and operators

Benoît Soulié, Head of Worldwide Process Performance, Solvay
  • Analyze, challenge, repair and enhance your processes through RPA
  • Enhancing data quality
  • Change management, training, and skill-sets needed

Benoît Soulié

Head of Worldwide Process Performance
Solvay

11:35 AM - 11:55 AM Accelerating the integration of digital workforce at Bosch Shared Services

Irfan Ali, RPA Lead in Shared Services, Bosch
  • Rebranding automation to get a pipeline of further processes ripe for automation
  • Rolling-out: Humanizing the robot to engage process owners and end users
  • Our RPA journey so far: much more benefits than just cost saving

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Irfan Ali

RPA Lead in Shared Services
Bosch

11:55 AM - 12:25 PM From PoC to run environment: Proof, Accelerate, Scale

Björn Weber, Prjektleiter RPA@BMW, BMW
  • From build to run: how to stepwise set up a line organization
  • Proof pilot setup in production environment
  • Setup operating model for the RPA Center of Excellence (CoE)
  • Define organizational allocation of the CoE in the organization, reach acceptance in business and IT
  • Establish demand management and structured backlog prioritization as key success factor to accelerate result focused growth
  • Setup of risk mitigation and incident management to avoid operational shortcomings
  • And finally: the outlook - scale towards robotics as a service and a robotics virtual delivery

Björn Weber

Prjektleiter RPA@BMW
BMW

12:25 PM - 1:55 PM Networking Luncheon

Looking back at the implementation process: the pitfalls to avoid



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Natalia Westhäuser

Head of CoE BPM Robotics
Siemens AG

Daniel Münch

Project Manager RPA
Deutsche Telekom Technischer Service GmbH
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Leslie Willcocks

Professor
London School of Economics & Political Science

Peter Fach

Head of Deloitte Center for Process Robotics
Deloitte

2:40 PM - 3:00 PM Staying on Course: Banishing The Eight Major Risks to Service Automation Excellence

Leslie Willcocks, Professor, London School of Economics & Political Science
  • Research based on multiple client cases and RPA and cognitive automation providers
  • Opportunities automation presents
  • Risks being experienced
  • Action principles needed to move to service automation maturity

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Leslie Willcocks

Professor
London School of Economics & Political Science

3:00 PM - 3:20 PM Top 3 Technical Challenges with implementation of automation

Sumeet Pathak, Head Smart Automation, Société Générale
  • Understanding the impact on legacy application
  • Challenges with using production environment for development
  • Robotic ID’s and the challenges
  • Limitation with automation tool

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Sumeet Pathak

Head Smart Automation
Société Générale

Interactive discussions groups – Focus: Implementation - ROUND 1


  • Business vs. IT-Led change
  • The Centre of Excellence model
  • Governance and control
  • Do’s and Don’ts

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Mick Marshall

Mid. Market Service and Transformation Manager
npower business solutions
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Billy Bennett

Billing and Operational Agility Manager
npower business solutions

3:25 PM - 3:55 PM Piloting AI

Vinoth Raman, Robotics & AI Lead, ING Bank
  • Strategies to identify the use cases for AI
  • Choosing the right process to start with
  • AI-vendors selection’s process
  • How to build AI-capabilities internally
  • Fact check: POC-challenges

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Vinoth Raman

Robotics & AI Lead
ING Bank

3:25 PM - 3:55 PM From One Bot to Operations Transformation: How to Industrialize and Scale your RPA / Cognitive Automation Program

Adam Devine, Vice President, Product Marketing & Strategic Partnerships, WorkFusion
  • Identifying and overcoming the challenges of scaling RPA
  • Ensuring alignment between operations and IT
  • Building a “business objects” library
  • Handling RPA exceptions
  • Adding machine learning intelligence to RPA

Adam Devine

Vice President, Product Marketing & Strategic Partnerships
WorkFusion
  • Opportunities for RPA in IT
  • Engaging the IT teams
  • Get your governance on board

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Nikki North

Robotic Automation Manager, COBRA Build
The Co-operative Bank plc
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Amanda Sandiford

Systems Run Team Manager (IT) Company
The Co-operative Bank

3:25 PM - 3:55 PM Empower RPA with Cognitive Computing: Enhance self-service and customer support

Stefan Welcker, MD DACH, Expert System Deutschland Claus Blank, Sales Director DACH, Expert System Deutschland
  • Enable multi-channel engagement that meets the challenges of a digitally public
  • Provide the flexibility to conduct business anytime and on any device
  • Provide intuitive self-service for greater efficiency for your support center

Stefan Welcker

MD DACH
Expert System Deutschland

Claus Blank

Sales Director DACH
Expert System Deutschland

3:25 PM - 3:55 PM Applicability of RPA in smaller shared services environment with rather fragmented process landscapes

Stefan Rehkopf, Head of FI Processes & Transparency and Managing Director, Beiersdorf AG Stefan Förster, Department Manager Current Accounts, Beiersdorf Shared Services GmbH
  • Feasible approach for medium sized companies to realize a RPA pilot
  • Where and how to apply RPA economically if appropriate scale per (sub-)process is not given?
  • RPA in finance shared services environment beyond pure transactional tasks

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Stefan Rehkopf

Head of FI Processes & Transparency and Managing Director
Beiersdorf AG
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Stefan Förster

Department Manager Current Accounts
Beiersdorf Shared Services GmbH
  • How to start Identifying RPA-able processes within your organization?
  • What types of processes can be automated?
  • What RPA solution do I need for my processes?

Manuel Winkler

Head of Technology and Project Management
Another Monday (formerly Bluepond International)

Hans Martens

Founder
Another Monday (formerly Bluepond International)
  • Digital challenges and trends for the CFO
  • Opportunities and use cases for finance process automation
  • Impacts and conclusions for an holistic finance transformation

Daniel Müller

Senior Project Manager
Horváth & Partners Management Consultants

Achim Wenning

head of CFO Strategy & Transformation
Horváth & Partners Management Consultants

Interactive discussions groups – Focus: Implementation - ROUND 2

4:00 PM - 4:30 PM Refreshment break

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4:30 PM - 5:00 PM RPA in Finance and Accounting

Bart Krijntjes, Solution Delivery Lead, SAP Solutions, Blackline
  • RPA is vital for Finance Departments to support the modern finance agenda of the CFOs. But how much Automation does Accounting and Finance really need?
  • Which degree of RPA is reasonable in Accounting to reach the ever rising demands toward finance departments?
  • In this roundtable discussion we share experiences, challenges and solutions in implementing and using automation in Accounting.

Bart Krijntjes

Solution Delivery Lead, SAP Solutions
Blackline

4:30 PM - 5:00 PM From One Bot to Operations Transformation: How to Industrialize and Scale your RPA / Cognitive Automation Program

Adam Devine, Vice President, Product Marketing & Strategic Partnerships, WorkFusion
  • Identifying and overcoming the challenges of scaling RPA
  • Ensuring alignment between operations and IT
  • Building a “business objects” library
  • Handling RPA exceptions
  • Adding machine learning intelligence to RPA

Adam Devine

Vice President, Product Marketing & Strategic Partnerships
WorkFusion

4:30 PM - 5:00 PM Engaging multiple stakeholders

Anil Bhavnani, Director BPO, India Site Leader, Pfizer
  • Rebrand automation
  • Gain enterprise-wide RPA acceptance
  • Educate key stakesholders across departments
  • Engage IT

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Anil Bhavnani

Director BPO, India Site Leader
Pfizer

4:30 PM - 5:00 PM From Pilot to implementing RPA within Shared Service Center Finance of NN

Peter Vlam, Manager Robotics CoE, NN-Group

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Peter Vlam

Manager Robotics CoE
NN-Group
  • RPA a new dimension within Operations Performance Management
  • Business impact of RPA in Operations and Shared Services
  • Selected samples
  • The road ahead, an outlook into RPA center of excellence

Fabian Schmidt-Schröder

Principal Organization & Operations in Service Industries
Horváth & Partners Management Consultants

Markus Brenner

Head of Operations Performance Management
Horváth & Partners Management Consultants

4:30 PM - 5:00 PM Chatbot with Cognitive Computing: Combine RPA with Self-Service

Stefan Welcker, MD DACH, Expert System Deutschland Claus Blank, Sales Director DACH, Expert System Deutschland
  • Combine different channels through one RPA infrastructure
  • Archive significant cost savings with combined channels
  • Provide an excellent automated customer support experience

Stefan Welcker

MD DACH
Expert System Deutschland

Claus Blank

Sales Director DACH
Expert System Deutschland

4:30 PM - 5:00 PM Deploying AI

Vinoth Raman, Robotics & AI Lead, ING Bank
  • How to gain board-level commitment for AI
  • Where and how to deploy AI
  • How to build intern AI-capabilities
  • Our specific AI-risk governance
  • Monitoring and maintenance
  • Fact check: real benefits so far

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Vinoth Raman

Robotics & AI Lead
ING Bank
  • Specific challenges of automating low volume processes
  • Agile implementation: Reducing costs and lead times of process innovation
  • Benefits of automation: Agility vs. labour cost reduction & innovating through RPA

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Mick Marshall

Mid. Market Service and Transformation Manager
npower business solutions
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Billy Bennett

Billing and Operational Agility Manager
npower business solutions

Interactive discussions groups – Focus: Implementation - ROUND 3

  • Have a clear understanding of the customer’s request—in their own words, however they describe it
  • Fully connect customer support information infrastructure to provide the information they need
  • Combine all your available knowledge bases through one solution

Claus Blank

Sales Director DACH
Expert System Deutschland

Stefan Welcker

MD DACH
Expert System Deutschland

5:00 PM - 5:30 PM Change management & quality-monitoring at ThyssenKrupp Group Services

Tomasz Mituta, Automation and Robotic Team Coordinator, Thyssenkrupp AG
  • Robotics: Is that possible in our company?
  • Change management vs RPA
  • Error debugging – why, and how?

Tomasz Mituta

Automation and Robotic Team Coordinator
Thyssenkrupp AG

5:00 PM - 5:30 PM Challenges and Solutions to automate HR processes

Hans Wirblad Kastman, Project Manager RPA, IKEA AB Amandus Hammargen, Superuser RPA , IKEA AB
  • Any difference to automate within HR versus other functions/areas
  • How to handle sensitive information?
  • How to choose which process to automate?

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Hans Wirblad Kastman

Project Manager RPA
IKEA AB
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Amandus Hammargen

Superuser RPA
IKEA AB

5:00 PM - 5:30 PM From One Bot to Operations Transformation: How to Industrialize and Scale your RPA / Cognitive Automation Program

Adam Devine, Vice President, Product Marketing & Strategic Partnerships, WorkFusion
  • Identifying and overcoming the challenges of scaling RPA
  • Ensuring alignment between operations and IT
  • Building a “business objects” library
  • Handling RPA exceptions
  • Adding machine learning intelligence to RPA

Adam Devine

Vice President, Product Marketing & Strategic Partnerships
WorkFusion

5:00 PM - 5:30 PM Going from local projects, building the global RPA awareness

Pavel Král, Robotic Process Automation specialist, MANN+HUMMEL Service s.r.o.
  • Where to find consultants?
  • How to handle governance of RPA?
  • Where is the responsibility?
  • From standards to RPA

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Pavel Král

Robotic Process Automation specialist
MANN+HUMMEL Service s.r.o.
  • Results Horváth & Partners flashlight study
  • Use case examples within Banking and Insurance industry
  • Design principles for use of Robotics
  • What is coming next?

Patric Ayasse

Head of Finance Transformation in Financial Industries
Horváth & Partners Management Consultants

Sebastian Ostrowicz

Head of Process Digitization & Robotics
Horváth & Partners Management Consultants
  • Success factors in building and running a professional RPA server farm in Customer Service
  • System stability – key factor for acceptance of RPA in Customer Service
  • How to deal with performance issues
  • Monitoring KPI as requirement for process improvement
  • Change management – How to deal with IT changes

Daniel Münch

Project Manager RPA
Deutsche Telekom Technischer Service GmbH

5:50 PM - 6:05 PM Closing remarks by Sebastian Zeiss

Sebastian Zeiss , VP Automation & Department Development, Deutsche Telekom

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Sebastian Zeiss

VP Automation & Department Development
Deutsche Telekom

6:15 PM - 8:15 PM EVENING WORKSHOP – WITH WINE AND CHEESE: ESTABLISHING A RPA CENTER OF EXCELLENCE

Natalia Westhäuser, Head of CoE BPM Robotics, Siemens AG Tobias Sebastian Unger, Head of Strategy Finance Shared Services, Siemens AG

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Natalia Westhäuser

Head of CoE BPM Robotics
Siemens AG
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Tobias Sebastian Unger

Head of Strategy Finance Shared Services
Siemens AG