Head of GBS Operational Support Strategy Lufthansa Global Business Services
Andrzej Kinastowski has been assisting various SSCs and BPOs in improving their delivery in areas of Continuous Improvement, Process Excellence, Leadership and Strategy for the last 10 years. He’s a Lean in Services practitioner, big fan of Kaizen thinking. Believes that best processes and projects come from engaged leadership and empowerment of all employees. Certified Lean Six Sigma Black Belt, experienced trainer. Lecturer on the University of Economics in Wrocław. Chairman and co-founder of Service Process Improvement Network association. In his private life Andrzej is a husband, a father, a photographer and a beginner mini-robot builder.
Check out the incredible speaker line-up to see who will be joining Andrzej.